Privacy Policy

Clinica Medical Center (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, or use our medical services.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect different types of information to provide you with better healthcare services and a smooth user experience. The types of data we may collect include:

• Full name, email address, and phone number
• Appointment booking details and medical inquiry information
• Messages submitted through contact forms or consultation requests
• Preferences related to treatments or services
• Technical data such as IP address, browser type, device information, and cookies

We only collect information that is necessary for providing medical consultation, appointment management, and customer support services.

How We Use Your Information

Your information is used strictly for legitimate healthcare and communication purposes. We may use your data to:

• Schedule, confirm, and manage medical appointments
• Provide consultations and respond to your inquiries
• Deliver relevant medical updates, reminders, or service notifications
• Improve our website functionality and patient experience
• Maintain internal records for quality assurance and service improvement
• Send promotional offers or newsletters (only if you have subscribed)

We ensure that your data is never used for unrelated or unauthorized purposes.

Data Protection and Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. These measures include secure servers, restricted access systems, and data encryption where applicable.

Although we take strong precautions, please understand that no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security but continuously work to protect your data at the highest standard.

Sharing of Information

Clinica Medical Center respects your privacy and does not sell, rent, or trade your personal information to third parties.

However, we may share your data in the following limited situations:

• With authorized doctors, nurses, and clinic staff for treatment purposes
• With trusted service providers who help us operate our website, booking systems, or communication tools
• When required by law, legal processes, or government authorities in the United Arab Emirates
• To protect the rights, safety, or property of Clinica Medical Center, our patients, or the public

All third-party partners are required to maintain confidentiality and data protection standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze traffic, and understand user behavior. Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor activity for better services

You may choose to disable cookies through your browser settings, but some features of the website may not function properly without them.

Your Rights

As a user, you have the right to:

• Request access to your personal data
• Ask for correction or updates to your information
• Request deletion of your data (subject to legal or medical record requirements)
• Withdraw consent for marketing communications at any time

We are committed to respecting and fulfilling your rights in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to external websites or services. Please note that we are not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before sharing any personal data.

Data Retention

We retain your personal information only for as long as necessary to fulfill medical, legal, and operational requirements. Once data is no longer needed, it is securely deleted or anonymized.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our services. Any updates will be posted on this page with a revised effective date. We encourage users to review this page regularly.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, you can contact us:

Clinica Medical Center
Email: info@clinicacenter.ae
Phone: +971 65 619 607
Address: Al Ittihad St – Al Zorah – Al Zorah – Ajman – United Arab Emirates